Frequently Asked Questions
Yes, the following is the criteria for the rented homes:
• You must have no rent arrears or other breaches of tenancy in previous 12 months
• You must be in a permanent contract of employment or have at least six months on
current temporary contract
• You cannot have an adverse credit history – no ccj, bankruptcy or IVA or DRO
• We will obtain a credit report and make a judgement if there have been missed
payments in past 12 months
• You cannot have your name on a mortgage
• Priority will be given to Key Workers.
You will need to provide the following information
• An employment reference – confirming salary, contract type etc
• A credit check
• A landlord/tenancy reference confirming no breaches of tenancy/rent arrears
• Last 3 months payslips
• Last 3 months bank statements
• P60
• Copy of utility bill from current address
• Passport or Driver’s Licence
• NI number
• Birth Certificate, Passport or Child Benefit letter will also be required for children.
We want people who are committed to staying. We will offer secure contracts (under the new Renting Homes Wales Act, meaning that tenants can stay for as long as they like.
If we offer you a tenancy, you will be expected to pay one weeks rent as a holding deposit. This fee will go towards your first month’s rent and is not an additional payment.
We will retain your reservation fee if:
• We offer you a home that you’ve reserved but you’ve changed your mind
• We discover that you have given us false or misleading information or have failed to
tell us some important information
• You are unable to keep to the moving in date you gave us at the time of reserving.
If we offer you one of our homes, we will assign one of our team to see you through the whole lettings process. We will contact you with full details of our offer and be there to help if you have any questions.
You will be invited for a one-to-one interview. We’ll ask you to bring various documents with you, such as:
• Credit agreements
• Bank Statements
• Proof of Savings
• Payslips
• Passport or driving licence (for identification)
We will ask for the first month’s rent in advance and we will also ask you to complete a direct debit form so that your rent will be paid automatically on a monthly basis. We will also require 1 month’s rent in advance as a deposit.
Our team will calculate how much the rent will be compared to your income. If the rent is more than 45% of your income after tax is deducted we may not be able to offer you the home. If everything is satisfactory, we’ll confirm the details of our offer and agree a date for you to take up the tenancy.
Once you have paid your deposit, our team will meet you at your new home on a pre-arranged date where they will give you the keys to your new home and carry out a home induction. They will demonstrate the homes fixtures, fittings and equipment. At this point, you will sign the tenancy agreement. From this point on you will be responsible for paying the rent and complying with all the terms and conditions of your tenancy. We will provide you with a Welcome Pack, a guide to your home and our services.
The deposit is held in a secure Deposit Protection Service provided by a third party government approved scheme. We use the “tenancy deposit custodial scheme”
If we offer you a home we will tell you when we expect it to be ready for you to move in. Occasionally delays may occur on site as these are newbuild properties. If this happens we will keep you fully informed. We aim to shortlist tenants 12 weeks before the properties are ready to give you plenty of time.
Our policy is to offer you a home with up to one bedroom more than you need. For example, if you are applying on your own we will usually offer you a one or two bedroom home.
You will be responsible for the usual household bills such as water, electricity, gas and council tax. We are responsible for all communal utility charges for the maintenance and upkeep of the estate and the costs of these are passed on to residents through the service charge on top of your rent.
You can move out when you want. You must give us one month’s notice in writing. Your rent payments must be up to date and the home must be left in the same condition as when your tenancy began otherwise you may not receive your deposit back and you could also be required to pay an additional charge, for example if you caused serious damage to the property.
The rented properties are owned by Tirion and are not available for sale. Lovells have a significant number of properties available for sale and can be visited in the Sales and Marketing suite on-site at Mendalgief Road.